SCU Live Customer Service Rep
State Credit Union Columbia, SC
State Credit Union Columbia, SC
2 weeks ago
See who State Credit Union has hired for this role
State Credit Union Columbia, SC
2 weeks ago
See who State Credit Union has hired for this role
- Report this job
State Credit Union is in need of a Member Service Rep within our SCU Live branch. The SCU Live MSR will have the pleasure of supporting SCU Live by assisting members with the day-to-day member service needs through the digital channels of SCU, including ITMs, multiple email inboxes, live chat, and video chat.
Job Duties Include, But Are Not Limited To
- Assist members by email, live chat, video chat, or by phone and either process the request or direct the request to the appropriate person or department for assistance.
- This person will be a digital communicator and must be comfortable interacting with members through live video, verbal, and written avenues.
- You will be required to learn the ITM software and perform Teller transactions in DNA by utilizing our new ITM capabilities.
- Answer member account inquiries to include account balances, loan payoffs, credit available, check verification, interim statement activity and any other routine member account related inquiry.
- Respond to members' requests, problems, and complaints and/or direct to proper person for specific information and assistance.
- Educate members regarding products and services that may improve their financial lives.
- Educate and provide support materials to member- facing SCU personnel on digital service systems to increase adoption and usage.
- Troubleshoot member issues to resolution and maintain member service levels to satisfaction as they pertain to online and mobile banking.
Qualifications
- A high school education is required with one year of experience in an operational, technical or member service role at a financial institution.
- Candidates are required to be well organized, have the ability to efficiently multi-task, possess good computer skills, and be able to consistently handle difficult member issues.
Benefits
- Comprehensive benefits package that includes Medical, Dental, Vision, Prescription and Life Insurance
- 401K with employer matching contributions
- Tuition Reimbursem*nt
- Federal Reserve Banks Holiday Schedule
- And more!
Job Posted by ApplicantPro
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Banking
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