We are dedicated to ensuring that all visitors enjoy every moment of their time at the museum. But we also need to take good care of our unique collection, and that’s why a selection of museum regulations apply.
Please note: due to the coronavirus safety measures, adjusted house rules apply. Find out more about the safety measures.
Cloakroom
The museum has a cloakroom where you can leave jackets, umbrellas, small bags up to A4 size and small rucksacks (daypacks and school backpacks). Jackets and handbags are allowed in the museum, but visitors are obliged to leave rucksacks, umbrellas and larger backpacks and items in the cloakroom. There are no lockers at the museum.
Luggage
Our cloakroom is unfortunately unable to accommodate large rucksacks and bags, (wheeled) suitcases and other luggage or large items such as prams and folding bikes.
If you have items with you larger than A4 size, you may be refused entrance to the museum. Please leave your baggage at your hotel or keep it in storage at one of the many luggage service points around the Museum square.
Prams, buggies, walking frames and wheelchairs
Prams and buggies are permitted in the museum, as are walking frames, wheelchairs and other mobility aids for disabled visitors.
Lost and Found
Lost something in the museum? We register found items on the website of iLost, a platform developed specifically to regain your lost items.
Photography and filming
Photography (without a flash or tripod) is only permitted at certain designated areas in the museum, such as in the Entrance Hall and by the so-called ‘selfie walls’.
To avoid causing nuisance to other visitors, photography of artworks in the museum galleries and exhibition spaces is not permitted. Please note that images of works in the museum collection are available to share and download from our website.
Photographs, videos and films may only be used for private, non-commercial purposes.
We would appreciate you sharing your photographs with us on Facebook, Instagram and Twitter:
Filming or photographing for commercial use
If you would like to film or take photographs for professional and commercial purposes, please contact rightsandreproductions@vangoghmuseum.nl.
Journalists, bloggers or vloggers
If you are a journalist or blogger interested in filming or taking photographs at the museum, please contact our Press Office and request a press visit:
Mobile telephone
Please consider other visitors and limit the use of your mobile telephone wherever possible.
Food & drink
For refreshments during your visit, please visit our museum café Le Tambourin. Food and drink is only permitted in the museum café, as well as at the bar during Vincent on Friday events. Food and drink is not permitted in the museum or in the exhibition spaces.
Smoking prohibited
Smoking is not permitted anywhere in the Van Gogh Museum.
Pets
Pets are not permitted in the museum. Guide dogs fitted with a suitable harness are welcome in the museum.
Camera supervision
Camera supervision (CCTV) is in operation throughout the museum.
Wi-Fi
Free Wi-Fi is available in the museum.
Miscellaneous regulations
The following regulations also apply in the museum:
It is not permitted to touch artworks or exhibits.
It not permitted to run or scream in the museum.
General terms & conditions for visitors
The general terms & conditions for visitors apply to all visits to the Van Gogh Museum.
- Download the coronavirus protocol (pdf, 157 kb)
- Download the general terms and conditions for visitors (pdf, 73 kb)
We want all of our visitors to be able to enjoy every moment of their time at the museum. Should you fail to comply with our regulations, a member of the security team may ask you to leave.
